Every 2 years, all cabin crew must undertake a written examination at Ro-CAA including issues related to: equipment and procedures, aeronautical legislation, aeronautical medicine, geography, English language, etc., also followed by practical examination during a flight with an authorized instructor appointed by Ro-CAA.
Flight operations dispatchers
They are part of the Operations Control Center team. As the partner of pilots, the dispatcher furnishes a flight plan enabling the aircraft to arrive at its destination on schedule with the maximum payload and the lowest operating cost. The flight dispatcher considers en-route and destination weather, winds aloft, alternate destinations, fuel required, altitudes and traffic flow. A flight dispatcher is the liaison between the pilot and the Operations Control personnel. Flight dispatchers also take periodic flights in the cockpit with the flight crew to observe the flight routes, conditions and airports.
To become a flight dispatcher, first of all you need to attend a theoretic course, followed by a written exam by the Ro-CAA. The License obtained is valid for 2 years. Along with the license, you also need a document certifying your knowledge of radio communication ground-to-ground and ground-to-air.
Our flight operations dispatcher manager ensures that all dispatchers, once joining Carpatair, are provided with adequate theoretic and practical training in order to be suitable for the position held within Operations Control Center and the company standards.
Flight operations control officers
Flight operations control officers’ main tasks are:
the management of aircraft rotation within 3-day time frame, ensuring a feasible short-term aircraft planning and minimizing the impact of irregularities upon the HUB continuity, as well as the economic impact on the company;
to bring aircraft planning up-to-date in accordance with the operational, commercial and technical requirements, as well as the crew availability;
to take decisions and perform all operational required measures on an ongoing basis for cases of Hub disruptions, last minute changes in aircraft rotation;
to ensure the management and issuance of operational Telexes; to analyze the potential impact of delays, bad weather condition and maintenance events, being responsible for stating solutions based on Carpatair’s own established business practice;
to supervise and check maintenance events, planned or unplanned; to ensure that Carpatair flights are safely and efficiently planned, cleared and monitored, in accordance with the established standards and regulations.
The Fleet Planning Manager ensures that all operations control officers are provided with adequate training suitable for the position held within Operations Control Center and that operations control standards are implemented within the company.
To become a flight operations officer, you need a flight dispatcher’s license that meets the legal requirements of the Aviation Authority, which offers you the necessary theoretical and practical knowledge to work in an airline’s air traffic control center. The theoretic instruction mainly covers the following subjects: air law, fundamentals of air traffic control, avionics, electrical engineering, meteorology, navigation, technical training. The practical training offers you an insight into the operational processes at the airport such as: airport facilities, ramp control, station use and coordination, air traffic control.
Aircraft maintenance technicians training
A well-trained technical staff is one of the keys to safe operations. So it is important for us to have
carefully trained technicians carrying out aircraft maintenance according to international quality standards.
Becoming a licensed aircraft maintenance technician requires years of experience and extensive theoretic and practical training. We put these at your service, through our qualified instructors. After the in-house training and minimum 3 years of experience as an aircraft technician, you follow EASA Part 147 practical training course for a certain aircraft type and sit for an examination undertaken by the Civil Aviation Authority in order to obtain the Aircraft Maintenance License either as a B1 Technician Mechanical License or B 2 Technician Avionic License. All licenses are approved by the Civil Aviation Authority and are valid for 5 years.
As all maintenance activities of the company are administered and controlled by AMOS (Aircraft Maintenance and Engineering System), our technicians participate in an AMOS training as well.
To make sure that we always keep up with the latest technology and standards required, our technicians attend a recurrent in-house training once a year or every 2 years, in order to achieve an optimal balance between theory and practice. Courses are lead by qualified instructors who use modern instructional techniques.
Ticketing and Call Center agents training
An important role in the airline business is played by the ticketing agents providing a full range of customer services. They are responsible for assisting passengers with their travel needs, either at
Carpatair ticketing offices or in
Carpatair Call Center. Their responsibilities include reservations, changing or cancelling bookings, seat assignment, answers to inquiries about flight schedules, fares and handling payments.
For new-entry agents, Carpatair set up training courses providing an overview of the travel and airline industry, computer reservation system knowledge, fares and ticketing rules, as well as training on how to identify customer needs and be able to sell suitable products. In addition, the ticketing agent will become familiar with related subjects such as industry regulations, codes, world geography, visa and health requirements, and e-ticketing.
For one and a half months, on-the-job training is provided under supervision, especially on the computer reservations systems and specific policies and procedures. After the training period has expired, in-house evaluation takes place and the agents are provided with a certificate upon successful completion of the training and evaluation.
Furthermore, the agents participate in yearly recurrent in-house training, their knowledge and improvement being tested on a regular basis.
Ground Operations personnel training
The training of ground operations personnel is structured in accordance with the duties and responsibilities of each position as set in the ground department organization chart, as well as with the level of knowledge acquired.
The basic training for ramp agents, passenger handling agents or load control agents consists of the introductory course (familiarization training and company policy), job-specific theoretical knowledge, the IATA Dangerous Goods Regulations course for each category of personnel and Security Airline course. The theoretical knowledge is tested through an IATA-standardized written examination after which a diploma or a certificate is issued.
The in-depth phase of training begins with practical experience at the working place.
The agents become familiarized with the company policies, procedures and operating practices, as they back-up the theoretical knowledge with the applied standards and procedures described in the Carpatair operational manuals, which are in full compliance with the latest regulatory approvals and the company Statement of
Quality and Safety.
The new employees work under supervision for the first 2 months. When the on-the-job training period has expired, an in-house evaluation consisting of both a written test and practical activity takes place, which certifies the proper assimilation of information and the conformity of their activity with the company policies and practices.
Recurrent training for handling agents takes place every 24 months or every 12 months – depending on the specialization, followed by an examination certifying the proper level of training acquired.