Terms and Conditions
General Conditions of Carriage
These General Conditions of Carriage govern CARPATAIR S.A. in reorganizare judiciara, in judicial reorganisation, en redressement (dos. 439/30/2014 Tribunalul Timis), having its registered office at 300246, no.15 str. Ion Ionescu de la Brad, Timisoara, Romania, registered with the Trade Register under incorporation code J35/777/2003 and with Fiscal Code RO 4258968, share capital subscribes and paid 18.006.800,00 RON, relationship ,as a Carrier, with its Passengers and all the situations regarding the Passengers’ Carriage on an aircraft operated by CARPATAIR or pursuant to a Ticket on which CARPATAIR’s Airline Designator Code appears for that Flight.
The Passengers’ rights and duties towards CARPATAIR and vice versa in this matter are outlined in these General Conditions of Carriage. Thus, CARPATAIR strongly advises its Passengers to read carefully the General Conditions of Carriage as they set out various information of great interest.
Liability Limitations and Passenger Rights (as per Regulation (EC) No. 261/2004), also providing information of great utility for Passengers, are parts of CARPATAIR’s General Conditions of Carriage treated separately in order to draw attention to their importance and to facilitate the Passengers’ access to this information.
These General Conditions of Carriage may be subject to amendments without prior notice. The version in effect, at any given time, is the one most recently published and is available at www.carpatair.com.
ARTICLE 1. DEFINITIONS
“We”, “our”, “ourselves” and “us” denotes CARPATAIR S.A. or CARPATAIR.
“(Authorized) Agent” is a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
“Agreed Stopping Places” are those places, with the exception of the Place of Departure and the Place of Destination, expressly defined as scheduled stopping places on your route in the Ticket or published as such in our Timetable.
“Air Carrier” (Carrier) includes Carpatair and an Air Carrier other than Carpatair, whose Airline Code appears on your Ticket or on a Conjunction Ticket.
“Airline Designator Code” is an alphanumeric code of 2 or 3 characters designating a particular Carrier and shown on the Ticket.
“Baggage” is all personal property and all the items accompanying you in connection with your journey. Unless otherwise specified, it consists of both Checked and Unchecked/Carry-on Baggage.
“Baggage Tag” is a document issued by us to identify your Checked Baggage. It consists of a Baggage Tag that is attached to your Baggage, and a baggage redemption tag given to you.
“Boarding Pass” is a document permitting you to board the aircraft, issued at the check-in counter against the corresponding Flight Coupon, which contains the time of boarding, the number of the boarding gate and the seat number.
“Carriage” is transportation of Passenger and/or Baggage by air.
“Carry-on Baggage/Hand Baggage” is Baggage that is not considered Checked Baggage with respect to its weight, size, and content and remains in the custody of the Passenger for the duration of the whole journey.
“Checked Baggage” is Baggage that we have taken into custody at Check-in, and for which we have issued a Baggage Tag. “Check-in” is the process of acceptance for Flight of a Passenger and his/her Baggage, consisting of Travel Documents check and issuance of the Boarding Pass and the Baggage Tag. “Check-In Deadline” is the time limit specified by us or by an Air Carrier, by which you must have completed the Check-in formalities and received your Boarding Pass. “Conditions of Contract” are the excerpted conditions that are contained in or delivered with your Ticket or Itinerary Receipt, referred to as such and which incorporate by reference these General Conditions of Carriage (Passenger and Baggage) as part of your transportation contract. “Conjunction Ticket” is a Ticket issued to a Passenger in conjunction to another Ticket, which together constitute a single Contract of Carriage.
“Convention” means whichever of the following instruments are applicable:
• the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw on 12 October 1929 (hereinafter referred to as the Warsaw Convention)
• the Warsaw Convention as amended at The Hague on 28 September 1955
• the Warsaw Convention as amended by Additional Protocols No 1, 2 and 4 of Montreal (1975)
• the Convention Supplementary to the Warsaw Convention, for the Unification of Certain Rules Relating to International Carriage by Air Performed by a Person other than the Contracting Carrier, signed at Guadalajara on 18 September 1961
• the Convention for the Unification of Certain Rules For International Carriage by Air, signed at Montreal on 28 May 1999, whichever may be applicable, and as such are amended from time to time, but depending on such amendments have been duly ratified by the State of Romania.
“Damage” includes death, injury, damages due to delay, partial loss or other damage of whatsoever nature arising out of or in connection with Carriage or other associated services performed by us incidental thereto.
“Days” are calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for the purpose of determining duration of validity of a Ticket, the day upon which the Ticket is issued or the Flight is commenced shall not be counted.
“Delivery at Aircraft tag” is a document placed on pushchairs/strollers, wheelchairs and other Baggage taken away from you at the door of the aircraft. These items are carried in the baggage hold and handed back to you at the aircraft door at the time of disembarkation. “Electronic Coupon” is a Coupon in electronic form.
“Electronic Ticket”, see Ticket” “Excess Baggage Ticket” is a document issued upon the payment for excess Baggage weight or pieces beyond the free baggage allowance.
“Fare” is the price of Carriage from the Place of Origin to the Place of Destination. The fare does not include: taxes, fees, charges, ground transportation between airports, airport terminals and city centers, unless the parties explicitly agree otherwise. The Fare may also include supplementary charges imposed by CARPATAIR beyond the price of Carriage, under extraordinary circumstances.
“Flight Coupon” is that portion of the Ticket bearing the remark “Flight Coupon” or “good for passage”, or, in the case of an Electronic Ticket, the Electronic Coupon, which indicates the particular places between which the Coupon entitles you to travel. “Flight Segment” is a portion of transportation between two places, which is carried out by us or by another Air Carrier. “Force Majeure” are unusual and unforeseeable circumstances beyond our or your control, the consequences of which could not have been avoided even if all due care had been exercised. “Gate” is the place at the airport of departure, where following Check-in, Customs clearance and border crossing, the Passenger is allowed boarding the aircraft, against checking of the Boarding Pass and ID.
“I.A.T.A. (International Air Transport Association)” is a private legal entity created in April 1945 in Montreal, with the purpose to develop safe, regular and economical air Carriage and to promote air services. More information is available on the website www.iata.org “I.C.A.O. (International Civil Aviation Organization)” is an agency of the United Nations dealing with the regulations of civil aviation. More information is available on the website www.icao.int “Immediate Family Member” means spouse, life partner, fiancée, direct descendants and ascendants, adopted, foster and step children, adoptive, foster and step-parents and brothers and sisters.
“Itinerary Receipt” is a document or documents issued by us, containing the name of the Passenger, Flight information and other information.
“Passenger” is any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket (see also the definition for “you”, “your” and “yourself”).
“Passenger Coupon/ Passenger Receipt” is that portion of the Ticket that remains permanently in your possession. “Place of Departure” is the airport from which travel initially commences as shown on the Ticket. “Place of Destination” is the airport where the Passenger reaches the ultimate stopping place as shown on the Ticket. “Reservation/ Booking” is the allotment in advance of seating for a Passenger or of space or weight capacity for Baggage.
“SDR” is a Special Drawing Right as defined by the International Monetary Fund. “Stopover” is a scheduled stop on your journey, at a point between the departure airport and the destination airport, exceeding 24 hours.
“Tariff” is the amount to be paid for the transportation of a Passenger including Baggage, as well as the conditions applicable thereto. “Ticket” is either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket; it includes the Conditions of Contract and notices, as well as the Flight and Passenger Coupons.
“Timetable” is a regular publication of CARPATAIR, for information purposes only, containing the place (city) and time of departure and arrival, as well as the routes of the scheduled Flights of CARPATAIR and its contracting partners.
“Travel Documents” are documents demanded from the Passenger such as passport, visa, permits, certificates, letters of invitation, etc.
“Unchecked Baggage/Hand Baggage” is any Baggage that is not checked and therefore not consigned to CARPATAIR and can be carried free of charge in the Passenger’s cabin provided its dimensions/ weight/ content are within the limits defined by the applicable regulations.
“You”, “your” and “yourself” is any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket (see also definition for “Passenger”).
ARTICLE 2. APPLICABILITY
a) These General Conditions of Carriage are the Conditions of Carriage of CARPATAIR referred to in the Ticket and, except as provided in paragraph 2.2 of this Article, apply to all Carriage of Passengers and Baggage only on those Flights, or Flight Segments, where CARPATAIR is designated as the Carrier for that Flight Segment.
b) These Conditions of Carriage also apply to gratuitous and reduced fare Carriage, except to the extent that we have provided otherwise in the relevant Contracts or Tickets.
2.2 Charter Flights
If transportation is performed pursuant to a charter agreement, these General Conditions of Carriage apply only to the extent to which they are incorporated by reference or otherwise in the Conditions of the Charter Agreement or the Charter Ticket.
2.3 Code Share Flights
On some services CARPATAIR has arrangements with other Carriers known as ” Code Shares”. This means that even if you have a reservation with us and hold a Ticket where our name or Airline Code is indicated as the Carrier, another Air Carrier may operate the aircraft. These General Conditions of Carriage also apply to such transportation. In case of such a “Code Share”, we or our agents will advise you of this fact at the time you make the reservation.
All Carriage shall be subject to CARPATAIR General Conditions of Carriage and our Tariff regulations in effect at the date of Ticket issuance or, if such date cannot be ascertained, at the date of commencement of Carriage covered by the first Flight Coupon of the Ticket.
2.5 Overriding Law
In the event of inconsistency between these General Conditions of Carriage and our Tariffs or the applicable law, these Tariffs or the applicable law shall prevail over the General Conditions of Carriage. In the event that any regulation of these General Conditions of Carriage is invalid under the relevant applicable law, the remaining provisions shall be unaffected.
2.6 Regulations of the Air Carrier
Except as provided in these General Conditions of Carriage, in the event of inconsistency between these General Conditions of Carriage and other regulations, these General Conditions of Carriage shall prevail.
ARTICLE 3. TICKETS
3.1 General Provisions
3.1.1 The Ticket constitutes the evidence of the Contract of Carriage between the Carrier and the Passenger named on the Ticket; the Passenger may therefore be required to produce appropriate identification at any time.
3.1.2 The Ticket is not transferable. If a Ticket is presented by someone other than the person entitled to be carried thereunder or to a refund in connection therewith, CARPATAIR shall not be liable to the person so entitled if in good faith it provides Carriage or makes a refund to the person presenting the Ticket.
3.1.3 The Ticket will be issued only upon full payment of the applicable fare or in accordance with the credit arrangements established with Carpatair. Some Tickets are sold at discounted fares which may be partially or completely non-refundable. You should choose the fare best suited to your needs.
3.1.4 Except in the case of an Electronic Ticket, you shall not be entitled for Carriage on a Flight unless you are in possession of a valid Ticket containing the Flight Coupon for that Flight and all other unused Flight Coupons and the Passenger Coupon. Furthermore, you shall not be entitled for Carriage if your Ticket has in any way been altered other than by us or our Authorized Agent. In the case of an Electronic Ticket, you shall not be entitled for Carriage unless you can provide positive identification and a valid Electronic Ticket has been duly issued in your name.
a) In case of loss, theft or damage of a Ticket (or a part of it) bought through us or one of our Agents or in case of non-presentation of the same, upon your request we will replace such a Ticket (or a part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket for the Carriage in question had been duly issued and you sign an agreement to reimburse us for any costs and losses, up to the value of the original Ticket, which are necessarily and reasonably incurred by us or another Carrier due to misuse of the Ticket. If, upon finding the original Ticket before the expiry of its validity, you surrender it to the Carrier issuing the new Ticket, the foregoing refund will be processed at that time. The issuing Carrier may charge a reasonable administration fee for this service, unless the loss or damage was due to the negligence of the issuing Carrier, or one of its agents.
b) Where such evidence is not available or you do not agree to sign such an agreement, we or the Carrier issuing the new Ticket may require you to pay up to the full Ticket price for a replacement Ticket, which we will refund if and when we are presented with evidence that the lost or mutilated Ticket has not been used before the expiry of its validity; subject to an administration fee.
3.1.6 After their use, the Flight Coupons remain the property of the issuing Carrier.
3.2 Period of Validity
Unless otherwise stated on the Ticket, in these General Conditions of Carriage and in the applicable fare rules, which may change the period of validity of the Ticket (in which case such changed term will be shown on the Ticket), a Ticket is valid for:
a) one year from the date of issue; or
b) subject to the first travel occurring within one year from the date of issue, one year from the date of the first travel under the Ticket.
A Ticket issued at a special fare is valid for Carriage only for the period and subject to the conditions as notified by CARPATAIR in its Tariff regulations. The original validity shall apply in case of rerouted Tickets.
3.3 Extension of Validity
If, after having commenced your journey, you are prevented from traveling within the period of validity of the Ticket because we:
a) are unable to provide space on the Flight at the time you request reservation;
b) cancel the Flight on which you hold a reservation;
c) omit a scheduled stop, being your Place of Departure, Place of Destination or a Stopover;
d) fail to operate a Flight reasonably according to the schedule;
e) cause you to miss a connection;
f) substitute a different class of service;
g) are unable to provide previously confirmed space, the validity of your Ticket will be extended until our first Flight on which space is available for you in the class of service for which the fare has been paid or you may be entitled to a refund in accordance with Article 10. If, after having commenced your journey, you are prevented from traveling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first Flight after such date, from the point where the journey was interrupted on which space is available and exclusively in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. If the Flight Coupons remaining in the Ticket, or in the case of an Electronic Ticket, the Electronic Coupon, involve one or more Stopovers, the validity of such a Ticket may be extended for not more than three months from the date shown on the medical certificate. Under these circumstances, we will similarly extend the period of validity of Tickets of other Members of your Immediate Family accompanying you. In the event of death of a Passenger during his/her journey, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the Immediate Family of a Passenger who has commenced travel, the validity of the Passenger’s Tickets and those of his or her Immediate Family who are accompanying the Passenger may likewise be extended. Any such modification shall be made only upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than 45 days from the date of the death.
3.4 Coupon Sequence and Use
3.4.1 The Ticket you have purchased is valid only for transportation as shown on the Ticket, from the Place of Departure via any Agreed Stopping Places to the final destination. The fare you have paid is based on our Tariff, for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided for in the Ticket. In particular the Ticket does not entitle you to commence your journey at any of the specified Stopover points if the first Coupon for an international flight has not in fact been used for transportation.
3.4.2 Should you wish to change any aspect of your transportation, you must contact us in advance. The fare for your new transportation must be re-calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change your transportation due to Force Majeure, you must contact us as soon as practicable and furnish us with evidence of such Force Majeure. In this case we will undertake all reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.4.3 Should you change your itinerary without our agreement, we will assess the applicable price for your actual transportation. In this case you will have to pay the difference between the price you have already paid and the total applicable price for the new route you have selected.
3.4.4 Please be aware that while some changes in itinerary will not result in a change of fare, others, such as changing the Place of Departure (for example if you do not fly the First Segment) or reversing the direction of your travel, may well result in an increase in price. Furthermore, many fares are valid only on certain days and/or for the Flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.
3.4.5 Each Flight Coupon contained in your Ticket is valid, in accordance with the applicable fare, only for transportation in the booking class and on the date and Flight for which space has been reserved. If a Ticket was issued without a reservation being specified, space may be later reserved, subject to our Tariff and space available on the Flight requested.
3.5 Name of Carrier
CARPATAIR’s name, as a Carrier, may appear in abbreviated form on the Ticket and may be reduced to Airline Designator Code.
ARICLE 4. FARES, TAXES, FEES AND CHARGES
ARTICLE 5. SEAT RESERVATIONS
ARTICLE 6. CHECK-IN AND BOARDING
ARTICLE 7. REFUSION AND LIMITATION OF CARRIAGE
ARTICLE 8. BAGGAGES
ARTICLE 9. SCHEDULES, DELAYS AND CANCELLATION OF FLIGHTS
ARTICLE 10. REFUNDS
ARTICLE 11. CONDUCT ON BOARD OF AIRCRAFT
- The aircraft, or any person or property on board the aircraft are endangered,
- You obstruct the crew in the performance of their duties, or fail to comply with their instructions, including but not limited to those with respect to smoking, alcohol or drug consumption, or
- You behave in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the crew, we may take such measures, as we deem reasonably necessary to prevent continuation of such conduct. You may be disembarked and refused onward Carriage at any point, and may be prosecuted for offences committed on board the aircraft.
Is recommended to carry electronic cigarettes and related device exclusively in the cabin baggage.
ARTICLE 12. ARRANGEMENTS FOR ADDITIONAL SERVICES
ARTICLE 13. ADMINISTRATIVE FORMALITIES
ARTICLE 14. SUCCESSIVE CARRIERS
Carriage to be performed by several successive Carriers under one Ticket, or under a Ticket and any Conjunction Ticket issued in connection therewith is regarded as a single operation for the purpose of determining the application of the Convention to the transportation, it being understood that each Carrier is responsible only for the Carriage it is performing on its own.
The chapter “Liability Limitations” provides certain guidelines for our Passengers’ Carriage, subject to the rules and limitations relating to liability established by the Montreal Convention of 28 May 1999 – Convention for the Unification of Certain Rules for International Carriage by Air. This chapter is provided at Liability Limitations.
ARTICLE 16. OTHER CONDITIONS
Carriage of you and your Baggage is also provided in accordance with other certain regulations and conditions applying to or adopted by us. These regulations and conditions, as varied from time to time, are important and concern among other things the Carriage of unaccompanied minors, restrictions on the use of electronic devices, the consumption of alcoholic beverages on board, etc.
ARTICLE 17. COMPLAINTS
If the passenger is dissatisfied with the services provided by Carpatair SA, he must send immediately a clear and explicit complaint in written on the matters of his dissatisfaction, to Carpatair operators via e-mail at email@example.com, by fax (0256 306 962) or by post to the registered head office of the airline company Carpatair.
In case the checked baggage is damaged, the passenger must complain immediately after discovering the damage or at least within 7 days after receiving the checked baggage. In case of baggage delay the complaint must be made at least within 21 days from the date on which the baggage was delivered to the passenger.
All claims shall include the identification and contact details of the claimant and indication or concrete description of the services claimed. Anonymous complaints will not be taken into consideration. The deadline for filing the complaint is 30 days from the date of the event reported. Carpatair will respond to complaints within 30 days from the date of its registration/ receipt of all necessary documents for solving the claim. The response will be send in written to the contact details indicated by the claimant either via e-mail (as attachment to it) or by fax/mail to the postal address indicated in the complaint.
ARTICLE 18. INTERPRETATION
The title of each Article and paragraph of these General Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.
ARTICLE 19. AMENDAMENTS AND WAIVES
None of our Authorized Agents, employees or authorized representatives has authority to alter, supplement or amend these General Conditions of Carriage or to waive their application.
ARTICLE 20. COURT OF JURISDICTION
If no court of jurisdiction results from the conditions of the Convention, legal action can only be brought against us at the applicable court in Romania.
As a part of the General Conditions of Carriage, “Liability Limitations” provides certain guidelines for our Passengers’ Carriage, subject to the rules and limitations relating to liability established by the Montreal Convention of 28 May 1999 – Convention for the Unification of Certain Rules for International Carriage by Air. If transportation on your journey is also performed by other Carriers, liability will be determined according to their own Conditions of Carriage.
Our liability provisions are as follows:
For the damage proven by CARPATAIR to have been caused or contributed to by the negligence or other wrongful act or omission of the claimant, CARPATAIR will totally or partly be exonerated from its liability.
When, by reason of death or injury of a Passenger, compensation is claimed by another person than the Passenger, the above-mentioned provisions will likewise apply.
We will not be liable for any damage arising directly or indirectly from our compliance with the applicable laws or government rules and regulations or from your failure to comply with the same, or which arises from circumstances that are not in our responsibility.
We will only be liable for damage occurring during Carriage on Flights or Flight Segments where our Airline Code appears in the „Flight/Carrier” box of the Ticket.
If we issue a Ticket or if we check Baggage for Carriage on another Carrier, we do so only as agent for the other Carrier. Nevertheless, with respect to Checked Baggage, you may also make a claim for damages against the first or the last Carrier.
We are not liable for damage to Unchecked Baggage, unless such damage is caused by our gross negligence, as proven by Passenger.
We are only liable for recoverable compensatory damages for proven losses and costs. We are not liable for indirect damages or consequential damage, or for damage recovery of a penal nature. This exclusion of liability is only applicable to consumers where we have not caused the damage deliberately or through gross negligence and the interests of the consumers affected by this damage were not known to us at the time of the conclusion of the contract.
Exclusions or limits of our liability apply also to our Authorized Agents, employees, representatives, as well as to every person whose aircraft we operate, including their Authorized Agents, employees and representatives. The total amount recoverable from us and from the named persons shall not exceed the amount of our own liability limits.
If the value of the Passenger’s Baggage exceeds the applicable limit of liability, the Passenger should fully insure it before he/she travels. Unless otherwise formally stated, nothing contained herein shall waive any exclusion or limitation of liability of CARPATAIR under the Convention or applicable laws.
LIABILITY IN CASE OF PASSENGER’S DEATH OR INJURY
LIABILITY IN CASE OF BAGGAGE DAMAGE
The Montreal Convention regarding liability limitations stipulates that CARPATAIR is liable for destruction, loss or damage to Checked or Unchecked Baggage up to 1,131 SDR.
The limitations of our liability in case of destruction, loss or damage to Checked or Unchecked Baggage will not apply if proven that the damage was caused by an act or omission of CARPATAIR done with intent to cause damage or recklessly and with knowledge that damage would probably result; provided that, in the case of such act or omission of an employee or agent, it is proved that such employee or agent was acting within the scope of their employment.
We are not liable for any damage caused by items in your Baggage. If these items cause injury to another Passenger, damage to Baggage of another Passenger or to our property, you shall be responsible for repayment of all damages and costs to us as a result.
CARPATAIR will not be liable for damage or loss of valuable, fragile or perishable objects, money, jewels, precious metals, business or commercial documents, passports and other identification documents that have been placed in the Passenger’s Checked Baggage contrary to the provisions of these General Conditions of Carriage.
LIABILITY IN CASE OF DELAY
In case of Passenger delay, we are liable for damage unless we took all the reasonable measures to avoid the damage or it was impossible to take such measures.
Assistance and compensation as described below shall only apply to passengers who are denied boarding. In case of denied boarding: a) a)Passengers can be rerouted on other flights and receive financial compensation as follows:
- 125 EUR, if following rerouting, the passenger arrives at his final destination with a delay of less than 2 hours, for flights of 1500 km or less
- 200 EUR, if following rerouting, the passenger arrives at his final destination with a delay of less than 3 hours, for flights between 1500 and 3500 km
- 300 EUR, if following rerouting, the passenger arrives at his final destination with a delay of less than 4 hours, for flights of over 3500 km
b) Passengers can be rerouted on other flights and receive financial compensation as follows:
- 250 EUR, if following rerouting, the passenger arrives at his final destination with a delay of more than 2 hours, for flights of 1500 km or less
- 400 EUR, if following rerouting, the passenger arrives at his final destination with a delay of more than 3 hours, for flights between 1500 and 3500 km
- 600 EUR, if following rerouting, the passenger arrives at his final destination with a delay of more than 4 hours, for flights of over 3500 km
- Full refund of the ticket;
Financial compensation in the following amount:
- 250 EUR for all flights of 1500 km or less;
- 400 EUR for all flights between 1500 km and 3500 km;
- 600 EUR for all other flights;
- A return flight to the first point of departure with the first available flight (if the flight segment already flown no longer serves the passenger’s original travel plan).
In any of the above situations, passengers are entitled to additional assistance, as the case may be:
- Meals and refreshments;
- Two telephone calls, fax messages or e-mails;
- Accommodation and transport from the airport to the accommodation facility and back;
Assistance offered by Carpatair to volunteers:
- Full compensation of the ticket and a return flight to the first point of departure with the first available flight (if the flight segment already flown no longer serves the passenger’s original travel plan). Relevance of this aspect shall be analyzed by Carpatair, as the case may be.
- Rerouting to their final destination with the first available flight or at a later date at the passenger’s convenience, subject to seat availability.
Assistance and compensation as described below shall only apply in case a flight is cancelled.
In case of flight cancellation, passengers are entitled to the following assistance:
I. A choice between:
II. In addition, Carpatair will offer passengers, free of charge:
- Meals and refreshments in a reasonable relation to the waiting time;
- 2 phone calls, fax messages or e-mails;
- In the event of re-routing in connection with the cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight;
a) Hotel accommodation in cases:
- where a stay of one or more nights becomes necessary; or
- where a stay additional to that intended by you becomes necessary; and
b) Transport between the airport and place of accommodation (hotel or other).
III. Moreover, except when:
- Passengers are informed* of the cancellation at least two weeks before the scheduled time of departure; or
- Passengers are informed* of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing departure no more than two hours before the scheduled time of departure and to reach final destination less then four hours after the scheduled time of arrival; or
- Passengers are informed* of the cancellation less then seven days before the scheduled time of departure and are offered re-routing, allowing passengers to depart no more than one hour before the scheduled time of departure and to reach the final destination less than two hours after the scheduled time of arrival; or
- Carpatair can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken,
Passengers are entitled to compensation as follows:
- 250 EUR for all flights of 1500 km or less
- 400 EUR for all flights between 1500 km and 3500 km;
- 600 EUR for all other flights not specified above;
* Important: The written notification sent by Carpatair to the travel agency responsible for the reservation shall be interpreted as informing the passenger and treated as such. As Carpatair does not usually have the contact information of the passengers, it will always notify the responsible agency in writing. Thus, the agency is responsible for informing the passengers about the changes occurred and must send a written reply to the carrier with the passengers’ options.
When you are offered re-routing to your final destination on an alternative flight as described above at paragraph I (b) or (c), and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked:
- by two hours, in respect of all flights of 1500 km or less; or
- by three hours for all flights between 1500 km and 3500 km; or
- by four hours, in respect of all flights not falling under (a) or (b) of this paragraph.
Carpatair may reduce the compensation described above by 50%. For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter or, in case of directly connecting flights available shall not be taken into account if the original planned arrival time is respected.
A valid credit/debit card (American Express, MasterCard, Visa) must be used at confirmation time otherwise your ticket cannot be issued. The system will prompt you by a warning message on red background each time your reservation cannot be made due to an invalid credit/debit card, credit/debit card number or name or other reasons why a ticket cannot be issued.
CREDIT/DEBIT CARDS DAILY SPENDING LIMITS
MODIFICATIONS OF THE NOTICES
Carpatair reserves the right to change these notices at any time.
The user is responsible for regularly reviewing these notices that are on a continuous basis put at the service of the user by including them in this website. Continued use of this website following any such changes shall constitute the user’s acceptance of such changes.
After the reservation has been completed and the ticket issued, the successfully finished online booking will be confirmed on the web page.
You will also receive two e-mails, one containing the booking confirmation and another one containing the details of your itinerary, the latter having the subject “Itinerary Receipt”. In case you only receive the confirmation e-mail and not the Itinerary Receipt, please contact Carpatair Call Center as soon as possible (within working hours).
As a user, you represent and warrant that you are at least 18 years of age and possess the legal right capacity and ability to enter into the agreement with us and to use this website in accordance with these notices. You agree to be financially responsible for all use of this website. You may not allow other persons to make reservations under your name or account.
The reservations feature of this website is provided solely to allow you to determine the availability of travel-related goods and services and to make legitimate reservations and for no other purposes. Without limitation, you shall not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand.
You agree that the reservations facilities of this website shall be used only to make legitimate reservations for you and for the accompanying persons.
You shall be completely responsible for all charges, fees, duties, taxes arising out of the use of this website. We cannot be held responsible for mistakes arising from end user wrong inputs or typing mistakes that could lead to wrong reservations. Carpatair reserves the right to immediately and without further notification cancel all bookings that could bear the suspicion of fraud or generated by abusive usage of the bookings engine.
According to the new Law no. 248/20.07.2005 published in the Romanian Official Monitor no. 682/29.07.2005, please note that starting with 29 January 2006, no Romanian citizen under the age of 18 is allowed to travel unaccompanied. In order to travel, the minor has to be accompanied by one of the following persons:
1. One of the parents, holding the declaration of the other parent; the declaration must be certified by a notary and clearly bear the other parent’s agreement on minor’s journey.
2. An adult having an identification record and both minor’s parents authenticated declaration bearing their agreement on the minor’s journey.
The ticket booked with www.carpatair.com can be instantly purchased online using a credit/debit card If you choose to purchase online using an American Express, MasterCard, or Visa credit/debit card, full payment will be deducted from your credit/debit card at purchase time. No other credit/debit card brands are available for payment at this time.
The payment will be made in Romanian Lei if the itinerary is a domestic one (within Romania) and in Euro if the itinerary is an international one.
You will be debited for all the named persons contained in the reservation.
For the credit/debit cards issued in other currencies than Euro or Romanian Lei, you will be debited the equivalent of the total amount to be charged at the respective card official exchange rate.
CHANGE AND CANCELLATION
We may use these data for commercial purposes, operations and statistics. The voluntary or mandatory nature of the data being gathered will be indicated at the time the process of data collecting is taking place. The refusal to provide the mandatory details will imply non-performance or denial of access to the service for which they were required.
The transmission of your credit/debit card information, personal data and any other information is conducted under a secure environment, using SSL (Secure Socket Layer) protocol on 128 bits. The secure server establishes a connection so that the information is transmitted in an encrypted format.
Carpatair understands the importance of safekeeping the privacy of its passengers and thus bounds itself to keep the confidentiality of the personal data acquired during the carriage contract concluded with its passengers, in accordance with Romanian regulations. Carpatair is registered under No. 1747 at the National Authority for the Supervision of Personal Data Processing.
Carpatair strives to handle with great care the personal details of its passengers, prospective customers and the visitors to its website, pursuant to the stipulations of the Romanian Law no. 677/ 2001 concerning the persons’ protection as regards the processing and free circulation of the personal data. Carpatair is also pursuant to the stipulations of the Law no. 506/ 2004 as concerning the processing of personal data and protection of private life in the electronic communication sector.
Compulsory information such as name, contact details, flight details (date of travel, origin and destination, seat number, number of bags etc.) and other elements such as the travel agency involved, form of payment etc. are collected by Carpatair via its website,www.carpatair.comor agencies.
USAGE AND DISCLOSURE OF DATA
According to the provisions of Law no. 677/ 2001, the registered persons have the following rights:
- the right to be informed (art.12)
- the right to have access to personal data (art.13)
- the right of intervention on the personal data (art.14)
- the right of opposition (art.15)
- the right of not being subject of an individual decision (art.17)
- the right of appeal to justice (art.18)
Read more about Passenger Rights.
RIGHTS TO ACCESS PERSONAL DATA
LINKS TO OTHER WEBSITES
Certain pages on Carpatair’s website have links to the websites of other companies.
As Carpatair cannot be responsible as to how these companies handle personal data, visitors are advised to read carefully the policy (or statements) of these sites in regard to how they process and protect personal data since the conditions offered by these sites may not be the same as those offered by Carpatair.