Special categories of passengers

PASSENGERS WITH REDUCES MOBILITY

To allow sufficient time for proper arrangements, Carpatair requests a notification in advance with at least 72 hours prior to the departure, but in any case no later than 24 hours prior to the departure, should the passenger require any of the following services:

MEET AND ASSIST

Meet and Assist service can be provided, if you need to be guided to and from the aircraft or the airport terminal building, when necessary. This service is available for deaf, blind, senior citizens or any other passengers needing guidance due to lack of foreign language knowledge.

If the passenger cannot walk the distance between terminal building and aircraft and between the aircraft and terminal building

If the passenger cannot ascend and descend stairs

If the passenger has hearing or visual impartments

If the passenger is travelling with a certified service animal (SVAN, only dogs)

If the passenger requires special care and/or medical assistance during the flight

COMPANIONS PROVIDING ASSISTANCE

If you are not capable of taking care of all your physical needs independently, you are requested to travel with a companion who can assist you.

Security check for Passengers with Reduced Mobility
To prevent possible delays to flight, due to the airport security check which must be adapted to the form and degree of disability of each passenger with reduced mobility, we advise you to arrive at the airport in due time to complete this formality.

ONBOARD SEATING

When allocating seats to persons with reduced mobility, safety regulations stipulate that passengers with special needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.

Under Commission Regulation (EU) No 965/2012 laying down technical requirements and administrative procedures related to air operations, according to Regulation (EC) No 216/2018 of the European Parliament and of the Council, a person with reduced mobility or with disabilities will not be refused boarding unless the refusal is done to meet the applicable safety requirements, the aircraft type and cabin configuration and any other factor(s) or circumstances possibly impacting on the application of emergency procedures by the operating crew members.

For further details or assistance, please contact Carpatair.

WHEELCHAIRS

If you request a wheelchair for your transportation from check-in to the boarding gate or from the aircraft to the arrivals hall of your destination, please let us know at the time of the booking. We provide this service for you, free of charge.

Carpatair cannot stow the wheelchair in the cabin.

TRAVELING WITH YOUR OWN WHEELCHAIR

Normally, we can arrange to carry your wheelchair on the flight.

Since you need to ask for special permission, please tell us your wheelchair’s dimensions, weight and type of battery (spillable batteries – wet-cell, non spillable batteries – dry-cell or gel-cell ) at the time of the booking, so that we can plan the transportation and also advise you on the packing conditions which must be complied with.

One wheelchair or mobility aid for a passenger will be carried free of charge on our flight, regardless of free baggage allowance.

Under Commission Regulation (EU) No 965/2012 laying down technical requirements and administrative procedures related to air operations pursuant to Regulation (EC) No 216/2018 of the European Parliament and of the Council, a  person with reduced mobility or with disabilities will not be refused boarding unless the refusal is done in order to meet the applicable safety requirements, the aircraft type and cabin configuration and any other factor(s) or circumstances possibly impacting on the application of emergency procedures by the operating crew members.

For further details or assistance, please contact Carpatair.

UNACCOMPANIED MINOR (UNMR)

AN UNACCOMPANIED MINOR IS CONSIDERED:

A child between 5 and 12 years old, having reached its 05th birthday but not having reached its 12th birthday, not accompanied by an adult person of 18 years of age or older.

GENERAL RULE – LIMITATIONS BY AGE

The „unaccompanied minor” procedure is mandatory and must be applied for all children, having reached their 05th birthday but not having reached their 12th birthday, regardless the citizenship.

For children between 12 and 18 years old, the unaccompanied minor service is optional and may be provided if requested by parents or guardians.

There may be different restrictions for unaccompanied minors to travel in different countries.

NOTE!

  • You must notify Carpatair by the time of the booking that you need UMNR service and you will receive all the necessary information for the flight.
  • We recommend you inform us about the necessary documents for a UMNR required by the Border Police in the country of departure and destination.
  • Please make sure that you present all the requested documentation at the time of check-in and that they are all valid.
  • At check-in, our agent will ask you some questions in order to fill out a UMNR Declaration Form, which advises Carpatair who will be meeting your child upon arrival. You will also be asked for your contact details just in case there is any disruption to the flight
  • You are requested to remain at the airport until the flight has departed.
  • Our cabin crew will look after your child during the flight.
  • At the destination, we will take care of your child until we hand him/her over to the person who is nominated by you to pick him/her up at the airport. In case there is a connection flight with another airline, our agent will hand the child over to a member of the respective airline.

Passengers who cannot present any of the documents required for unaccompanied minor procedures may be denied boarding for safety and security reasons.

For further details or assistance, please contact Carpatair.

PREGNANT WOMAN

For pregnant women traveling on our flights, we have the following recommendations and requirements:

  • We do not recommend air travel for pregnant women within the last seven days before confinement and within the first seven days after delivery.
  • Premature babies will not be accepted within the first 7 days after birth unless subject to medical clearance.
  • We recommend that healthy newborn babies provided not prematurely born travel only after the first seven days from birth.
  • If you are before the 28th week of pregnancy by the date of travel, you must hold a medical certificate confirming the expected confinement date.
  • If you are between the 28th and 36th week of pregnancy, you must also present a medical clearance, in English, from your Doctor, stating the week of pregnancy, your estimated date of delivery, and that your medical condition allows you to travel by air.
  • In addition, when you arrive at check-in, you will be requested to fill out and sign the Company Declining Responsibility Declaration for Pregnant Women.
  • Between the 32nd and the 36th week of pregnancy, you are accepted for transport with an escort only.
  • After the 36th week of pregnancy, we cannot accept you on our flights.
  • We cannot allow a pregnant woman bearing an advanced pregnancy to travel with an infant on any of our flights.

Pregnant women who cannot present a medical certificate/ medical clearance or who refuse to fill in and sign the Company Declining Responsibility Declaration for Pregnant Women may be denied boarding for safety reasons.

Please read the General Conditions of Carriage for further details.

If you require special assistance, please inform us at the time of booking.

For further details or assistance, please contact Carpatair.