To allow sufficient time for proper arrangements, Carpatair requests a notification in advance with at least 72 hours prior to the departure, but in any case no later than 24 hours prior to the departure, should the passenger require any of the following services:
MEET AND ASSIST
Meet and Assist service can be provided, if you need to be guided to and from the aircraft or the airport terminal building, when necessary. This service is available for deaf, blind, senior citizens or any other passengers needing guidance due to lack of foreign language knowledge.
If the passenger cannot walk the distance between terminal building and aircraft and between the aircraft and terminal building
If the passenger cannot ascend and descend stairs
If the passenger has hearing or visual impartments
If the passenger is travelling with a certified service animal (SVAN, only dogs)
If the passenger requires special care and/or medical assistance during the flight
COMPANIONS PROVIDING ASSISTANCE
If you are not capable of taking care of all your physical needs independently, you are requested to travel with a companion who can assist you.
Security check for Passengers with Reduced Mobility
To prevent possible delays to flight, due to the airport security check which must be adapted to the form and degree of disability of each passenger with reduced mobility, we advise you to arrive at the airport in due time to complete this formality.
ONBOARD SEATING
When allocating seats to persons with reduced mobility, safety regulations stipulate that passengers with special needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.
Under Commission Regulation (EU) No 965/2012 laying down technical requirements and administrative procedures related to air operations, according to Regulation (EC) No 216/2018 of the European Parliament and of the Council, a person with reduced mobility or with disabilities will not be refused boarding unless the refusal is done to meet the applicable safety requirements, the aircraft type and cabin configuration and any other factor(s) or circumstances possibly impacting on the application of emergency procedures by the operating crew members.
For further details or assistance, please contact Carpatair.