Baggage Rules
In the airline industry there are several strict rules and regulations related to baggage issues.
You can find in this section, Carpatair Standard Baggage Requirements. We recommend you to study them carefully before you prepare your baggage.
1. Standard hand baggage allowance
Dear Customers,
For safety and convenience, each passenger is allowed to carry one single item of hand baggage that may not exceed 5 kg in weight and dimensions may not exceed 55cm x 40cm x 20cm. These dimensions include wheels, handles, side pockets, etc.
The hand baggage will be carried by you in the passenger cabin and must be placed under the seat in front of you or in the baggage overhead compartment.
We recommend you to carry in your cabin baggage all your documents and valuable items (for instance, passport and any other means of identification, visa, international vaccination passport, international health insurance certificates, travel documents, securities, negotiable papers, electronic equipment, money and credit cards, jewelry, medication).
2. Hand baggage restrictions
PROHIBITED ITEMS IN THE HAND BAGGAGE OR ON ONE’S PERSON
Without prejudice to applicable safety rules, passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft:
- guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:
— firearms of all types, such as pistols, revolvers, rifles, shotguns,
— toy guns, replicas and imitation firearms capable of being mistaken for real weapons,
— component parts of firearms, excluding telescopic sights,
— compressed air and CO 2 guns, such as pistols, pellet guns, rifles and ball bearing guns,
— signal flare pistols and starter pistols,
— bows, cross bows and arrows,
— harpoon guns and spear guns,
— slingshots and catapults; - stunning devices — devices designed specifically to stun or immobilise, including:
— devices for shocking, such as stun guns, tasers and stun batons,
— animal stunners and animal killers,
— disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas,
acid sprays and animal repellent sprays; - objects with a sharp point or sharp edge — objects with a sharp point or sharp edge capable of being used to cause serious injury, including:
— items designed for chopping, such as axes, hatchets and cleavers,
— ice axes and ice picks,
— razor blades,
— box cutters,
— knives with blades of more than 6 cm,
— scissors with blades of more than 6 cm as measured from the fulcrum,
— martial arts equipment with a sharp point or sharp edge,
— swords and sabres; - workmen’s tools — tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:
— crowbars,
— drills and drill bits, including cordless portable power drills,
— tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels,
— saws, including cordless portable power saws,
— blowtorches,
— bolt guns and nail guns; - blunt instruments — objects capable of being used to cause serious injury when used to hit, including:
— baseball and softball bats,
— clubs and batons, such as billy clubs, blackjacks and night sticks,
— martial arts equipment; - explosives and incendiary substances and devices — explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
— ammunition,
— blasting caps,
— detonators and fuses,
— replica or imitation explosive devices,
— mines, grenades and other explosive military stores,
— fireworks and other pyrotechnics,
— smoke-generating canisters and smoke-generating cartridges,
— dynamite, gunpowder and plastic explosives.
Please remove those objects from your hand baggage and place them in your checked baggage otherwise they will be confiscated by airport security officers. These regulations also apply to objects purchased at the airport.
There are certain items that you are not allowed to carry either in your hand baggage or in your checked baggage. If your baggage contains one of these items, the check-in agent may ask you to take it out and you may carry it only as cargo.
Read more about Dangerous Goods.
NEW EU SECURITY RULES AT AIRPORTS FOR LIQUIDS IN HAND BAGGAGE
Only certain liquids may be carried as hand baggage and they must be presented at security.
The rules below apply to all liquids, aerosols, gels, pastes, lotions, foams, creams, jams, liquid/solid mixtures and other items of similar consistency.
You can transport the following liquids as hand baggage:
- duty free liquids purchased from the airport or airline company
- liquids in containers of 100 ml or less packed in a single transparent, re-sealable 1-litre plastic bag
- medicines & special dietary products, such as baby food, vital for the trip. You may be asked for proof of authenticity
All other liquids, aerosols and gels should be place in your checked baggage.
Airport safety control:
- Present your liquids separately from other hand baggage for screening at security
- Exceptionally, security may open bottles or containers for screening
- Exceptionally and solely for security reasons, liquids may not be permitted
Traveling with duty free liquids:
- Starting 31st January 2014, duty free liquids purchased from any airport or airline company, may be carried as hand luggage
- Your duty free liquid and receipt must be sealed at the time of purchase inside a security bag with a red border
- Do not open the security bag until you arrive at your final destination
- The security officer may need to open the security bag for screening. In case you have a connecting flight at another airport, please alert security officer so your duty free liquids may be re-sealed in a new security bag.
In case you wish to transport larger amounts of liquids, you should carry them in the checked baggage.
Attention! If the liquids carried in your hand baggage exceed the limit allowed or if they are carried in an unsealed bag, the items will be confiscated by the security officers.
1. Standard checked baggage allowance
Dear Customers,
Our major concern is to assure the major safety and comfort of your flight. Depending on destinations you will travel to, there are safety restrictions that limit the weight of your checked baggage. Therefore, you will be informed by your travel agent, group leader or organizer of your flight on the checked baggage weight and dimension restrictions.
Our standard service refers to the carriage of one piece of checked baggage up to 15 kg per passenger. Additionally, adults travelling with infants are allowed to carry a collapsible stroller.
The standard maximum dimensions of the checked baggage must not exceed 203 cm or 80 in (length + width + height), wheels, handles, side pockets, etc. included. The transport of baggage exceeding the maximum single item weight of 32 kg and/or the maximum dimensions of 203 cm is subject to special transport conditions and has therefore to be pre-notified and confirmed by the airline.
Weight of standard piece: to establish the standard weight per piece, fractions between 15 and 16 kg shall not be taken into consideration; the piece of 16 kg shall be considered as extra weight baggage.
We do understand that when leaving for a corporate event, a game or on holidays you might need to carry various personal effects such as particular clothing and equipment, thus exceeding the standard weight and/or dimensions advised by your group leader or travel agent. We will carefully look after a solution for you to be satisfied and will communicate it to the organizer of your trip.
Please mind that the carriage of additional pieces could result in additional fees payable in the airport, at the dedicated check-in desks, after our prior authorization.
Checked baggage must be clearly labeled with your name and permanent address inside and outside each piece; it is advisable to use a strong baggage that can be locked.
When you check-in your baggage, you will receive a baggage identification tag for each piece.
Your checked baggage will be carried on the same aircraft as you, unless we decide, for safety, security or operational reasons, to carry it on another flight. In such cases, your checked baggage will be delivered to you at the specified address unless the law in the country of destination requires your presence for Customs clearance.
2. Checked baggage restrictions
Checked baggage may not contain the following items:
- Fragile item
- Valuable items
- Perishable items
- Dangerous goods
For safety reasons, do not accept baggage belonging to someone else.
Since our flight service is delivered to you through intermediaries, we kindly recommend that you check your free baggage allowance stated on your journey confirmation and contact your group leader or travel agents for any further information.
LIST OF PROHIBITED ARTICLES
Passengers are not permitted to carry the following articles in their hold baggage:
- explosives and incendiary substances and devices — explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
— ammunition,
— blasting caps,
— detonators and fuses,
— mines, grenades and other explosive military stores,
— fireworks and other pyrotechnics,
— smoke-generating canisters and smoke-generating cartridges,
— dynamite, gunpowder and plastic explosives.
Excess baggage charges may apply for adults, children and infants in case baggage weight and/or dimensions exceed the standard free baggage allowance.
The following baggage allowance, baggage fees and excess baggage fees may apply to Ad-Hoc charter flights and series of flights, based on piece concept.
| Allowed baggage per passenger (Adult and child) /one way | |
| First piece of luggage no more than 15 kg | € 0 |
| Second piece of luggage no more than 15kg | € 15 |
| Third piece of luggage no more than 15 kg | € 15 |
| If any of the pieces is between 15 kg and 32 kg the excess weight is considered per kg | € 5/KG |
*Infants – are allowed a collapsible stroller free of charge.
* travelling with wheelchairs is allowed free of charge
The fee for the baggage in excess must be paid in the airport before departure, where additional service fees might apply.
IMPORTANT NOTES:
- The maximum dimensions of checked baggage must not exceed 203 cm or 80 in (length + width + height), wheels, handles, side pockets, etc. included. The transport of baggage exceeding the maximum single item weight of 15 kg and/or the maximum dimensions of 203 cm is subject to special transport conditions and has therefore to be pre-notified and confirmed by the airline at the time of booking.
- Weight of standard piece: to establish the standard weight per piece, fractions between 15 and 16 kg shall not be taken into consideration; the piece of 16 kg shall be considered as extra weight baggage.
We are aware that, unfortunately, baggage happens to be delayed, misdirected, damaged or sometimes lost.
For such inconveniences, we apologize in advance and assure you of our entire support throughout the tracing and delivering process.
Furthermore, we are trying to minimize these unpleasant events as much as possible.
Nevertheless, whenever you do not find your baggage in the arrival area, you should address the Lost & Found Offices immediately.
At the desk, you will be asked for some information that the lost & found agent needs from you in order to fill out a lost or damaged baggage report (PIR) detailing the model, color and content of your baggage. Your bag tag given to you when you checked your baggage will also be required, along with your contact details. On that document you will also find a telephone number where you can inquire about the status of your baggage.
Once the report has been completed, we will trace your baggage by “World Tracer’, a worldwide-computerized system for baggage tracing actions and management.
The search of your baggage begins as the data of the PIR have been processed by the computer and it continues at the local stations for 5 days. From time to time, you are informed of the latest news about tracing your baggage. If your baggage has not been found after 5 days, in the 6th day you will be asked to fill out a baggage questionnaire, in which you are asked for the content of your baggage. Now, the tracing process is taken over by Timisoara Lost & Found Central Office. After the time limit has expired (40 days), the procedure for baggage liability limitations applies.
COMPLAINTS FOR DAMAGED BAGGAGE
If your checked baggage has been damaged, you must complain in writing to us as soon as you discover the damage or within seven days from the date you received the checked baggage at the latest. If these conditions are not met, Carpatair can decline any liability.
Carpatair is not liable for the damage to baggage caused by delay if we prove that we took all reasonable measures to avoid the damage or if it was impossible for us to take such measures.
BAGGAGE LIABILITY LIMITATIONS
We advise you to keep your valuable objects in your hand baggage, not in the checked baggage.
Carpatair is not liable for the loss, damage or delay in the delivery of the following items carried in your checked baggage, with or without the knowledge of Carpatair:
- Fragile or perishable articles, money, credit cards, cheques, jewelry, precious metals, valuables
- Negotiable papers, bonds, shares, electronic equipment, computers, securities and keys
- Business documents, share certificates, bonds or other valuable documents
- Documents, passports and other identification documents, samples, medicals, forbidden items
For further information, please read Liability Limitations.